Refund policy

 

Returns, Cancellations & Refund Policy

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we will be happy to assist you with the return or cancellation process.

Return Conditions

  1. Return Period: Items can be returned within 14 days from the date of receipt.

  2. Product Condition: Items must be returned in the same condition in which they were received. Collectible cards must remain in the same condition and in their original, unopened packaging.

  3. Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or was sent incorrectly by GS GameOn. In such cases, GS GameOn will cover the return shipping costs. A partial refund may be agreed upon in case of damage or if the product does not match the stated condition.

  4. Defect Documentation: In case of returns due to product defects, photographic and video evidence clearly showing the defect and its nature is required. This documentation must be sent to customer support before the return is approved.

Order Cancellations

  1. Cancellation Before Shipment: Orders can be cancelled before they are shipped by contacting our customer service team.

  2. Timing: Cancellation requests must be made promptly, as orders are processed quickly.

  3. Confirmation: Order cancellation is only effective once confirmed by our team.

  4. Orders Under €50: We reserve the right, at our sole discretion, to refuse cancellation requests for orders under €50. This policy is necessary to ensure operational efficiency and reduce administrative costs.

How to Make a Return

  1. Contact Customer Service: Before returning any item, please contact our customer support team. They will provide detailed instructions for the return process.

  2. Package the Item: Ensure the item is securely packaged to prevent damage during transit.

  3. Ship the Item: Once packaged, you can ship the item to the address provided by our team.

GS GameOn Pre-Order Policy

  1. Pre-Order Deposit: When placing a pre-order with GS GameOn, a deposit may be required. This deposit secures your reservation and is deducted from the total price at the time of shipment or pickup.

  2. Non-Cancellable Pre-Orders: Once a pre-order is placed, it cannot be cancelled. We commit to securing the product for you, and in return we require your commitment to complete the purchase.

  3. No Refund on Cancellation: If you decide not to proceed with your pre-ordered item, the deposit is non-refundable. This is due to operational and logistical costs associated with managing your order.

Please consider your pre-order carefully before placing it, ensuring you truly intend to purchase the product. Our goal is to provide the best possible service while guaranteeing availability of high-demand products. Thank you for your understanding and cooperation.

Refunds & Fees

Once the returned item has been received and inspected, or the cancellation has been confirmed, the refund will be issued to the original payment method within 14 days.

Transaction Fees Deduction: In the case of refunds for returns or cancellations, transaction fees related to payment platform costs will not be refunded. These fees are charged by our payment partners (such as Shopify, Shopify Payments, PayPal, Klarna, etc.). These fees amount to 5% of the order value, including shipping costs, and will be deducted from the refund.

Applicability: This 5% deduction applies both to returned items and to cancelled orders that have not yet been shipped. In both cases, transaction fees are non-refundable.

Fee Deduction Exceptions

In the event of returns or cancellations due to product defects (properly documented with photos and videos) or shipping errors made by GS GameOn, a full refund will be issued, including transaction fees.

Questions

If you have any questions regarding our return and cancellation policy, please do not hesitate to contact our customer support team. We are here to help.